Lodge a claim
Call 0411 157 369
Being there for our clients at the time of a claim is probably the most important role we can play. At times the claims process can be long and complex, but we work closely with our clients and insurer partners to make this process as simple and efficient as possible for you – ensuring you are back in business or on the road sooner! We guide our clients through the claims process. From lodgement of the claim, monitoring progress and negotiating with our insurer partners to ensure the best possible outcome for our clients.
Our Claims Management Philosophy
Act fairly in the interests of our clients in the event of a claim
Assist our clients in the claims lodgement process through to finalisation of the claim
Assist our clients to understand overly complex policy interpretations
Assist our clients to reduce the cost and the number of claims through effective risk management strategies
Provide 24hr emergency claims assistance where required
In the event of a claim, we will:
Assist our clients in lodging claims and maintain communication every step of the way
Advocate and negotiate with insurer on behalf of our client to ensure they receive their full entitlements
Arrange for loss assessor to be appointed where required
Arrange expert consultants including legal and accounting services where needed
Arrange access to Risk Management services to assist in prevention or mitigation against future loss’s
Insurance Advisernet 24/7 Emergency Claims Response
Insurance Advisernet provides 24/7 emergency building services to ensure your property is safe and protected after an accident. The 24/7 service provides you with makesafe, restoration, blazing/shuttering and flooring services.
O’Brien Glass with care
Glass Emergency? We recommend O’Briens Glass for all your glass repair and replacement needs. Hassle free insurance claims - Over 50 insurance brands use O’Briens as their preferred vehicle glass repair specialist.